Privacy Policy

Testosterone Centers of Texas, PLLC

Effective Date: January 1, 2026

TCT and www.tctmed.com (collectively “us,” “we” or “our”) are deeply committed to your right to privacy and take your privacy seriously. We have prepared this Privacy Policy to describe our collection, use, and disclosure of your personal information through the TCT website (“Site”) and our telemedicine services. This Privacy Policy is incorporated into the Terms of Use Agreement. By using our website and services, you consent to this Privacy Policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

TCT DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Categories of Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal / Anonymous Data

Through internal and third-party tracking code and cookies, we may track: IP address, domain servers, type of computer, browser type, operating system, click patterns, and dates and times the Site is accessed. Such data does not identify you as an individual and is used for general marketing purposes and to enhance customer experience.

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
• Any information you provide when filling out our contact form

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• General marketing purposes and reporting
• Maintaining records of your communication preferences and consent

3. Use of Cookies and Web Beacons

Cookies contain information transferred to your computer’s hard drive, such as the time of the current visit, whether the visitor has been to the site before, and what site referred the visitor. We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our advertising, communications, and services

Google Analytics & Google AdWords Remarketing

This Site uses Google Analytics and Google AdWords remarketing to understand visitor engagement and to advertise to previous visitors on third-party websites (including Google). Third-party vendors, including Google, use cookies to serve ads based on past visits to the Site. Any information collected via cookies and action tags by third parties is anonymous. You can control cookie preferences through your browser settings. Disabling cookies may limit certain site features.

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact us at info@tctmed.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

5. Information Sharing & Disclosure

Except as described in this Privacy Policy, we do not sell, rent, or trade personal information. We will not share your information with third parties unless necessary to: (a) comply with a court order or other legal process; (b) protect the rights, property, and/or safety of TCT or any third party; or (c) enforce the Terms of Use. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Affiliates:

• We may share information with parent companies, subsidiaries, joint ventures, or companies under common control, all of whom are required to honor this Privacy Policy

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this policy

Note: All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 11.

8. Opting Out of Data Collection

To opt out of having ads delivered based on information we collect, visit the following links:

• Google: https://www.google.com/settings/u/0/ads
• Digital Advertising Alliance: http://www.aboutads.info/choices/
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Facebook: https://www.facebook.com/settings?tab=ads

You may also control cookies through your browser or device settings to remove or block cookies and other stored data.

9. Do Not Track Signals

In accordance with California’s amended Online Privacy Protection Act (CalOPPA, A.B. 370, effective September 27, 2013), TCT honors Do Not Track (DNT) signals and does not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

10. Third-Party Links & Public Forums

Our Site contains links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.

If you post information on blog comments, chat groups, message boards, or forums on this Site, such information may be available to other members and visitors. We do not control who may access these interactive forums. You should use caution when disclosing personal information in these venues.

Please also be advised that certain personal information becomes part of the public record upon the filing of documents with state agencies or courts (e.g., articles of incorporation, trademark registrations, fictitious business name filings). TCT’s privacy policy does not cover actions by these third parties.

11. Updates to This Privacy Policy

We reserve the right to add, change, update, or modify this Privacy Policy at any time without notice by posting the updated policy on the Site. Any changes will be effective immediately upon posting. For significant changes, we will notify you by email or through a notice on our website. The latest version will always be available on our website with the effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Testosterone Centers of Texas, PLLC

Phone: 888.828.4300

Email: info@tctmed.com

Contact Form: https://tctmed.com/contact-and-low-t-clinic-dfw-locations

Website: https://tctmed.com/